Help Center

Yes. Most wireless charging pad manufacturers are citing cases thinner than 3mm will be compatible with the Qi technology. The thickest of our cases, the leather collection, measure in at 2.35mm so interference is very unlikely.

We currently produce Keyway Cases for the following phones:

• iPhone 14 Series
• iPhone 13 Series
• iPhone 12 Series
• iPhone 11 Series
• iPhone X Series
• iPhone SE (2020)
• iPhone 8 Series
• iPhone 7 Series
• iPhone 6 Series
• iPhone 5 Series
• Galaxy Note 20 Series
• Galaxy Note 10 Series
• Galaxy Note 9
• Galaxy Note 8
• Galaxy S22 Series
• Galaxy S21 Series
• Galaxy S20 Series
• Galaxy S10 Series
• Galaxy S9 Series
• Galaxy S8 Series

We are planning to add support for android devices in the future.

At this time we are not offering custom designs but we hope to add this option in the future!

The backs of our iPhone Cases will wear in a way very similar to any other wood product. We prefer to keep the natural beauty, colour, and texture of our woods intact, and that means staying away from thick, high-gloss coatings. Our finish offers some scratch and moisture resistance but it does not waterproof the wood 100%. If you drop your Keyway case in water, you WILL likely damage it! If you take care of your product, it will develop a long lasting, smooth, satin patina!

No. The Cases we manufacture will have no negative effect on your phone’s performance and stay well out of the way of the camera and flash. 

While the coating we use on the wood provides some great protection against daily wear and tear, scratches, and some resistance to water, it is very important to remember that this is still real wood. Large swings in temperature and/or humidity will cause the wood to expand and warp. This is nearly impossible to avoid without essentially turning the wood into plastic.

Here are some tips to extend the life of your Keyway case:

• Don't leave the case in direct sunlight for extended periods of time. 
• If you get the case wet, wipe off as much water as you can right away. Leaving it sitting in water will warp the wood.
• If you're going to be out on a hot day with your phone in your pocket, put the screen against your leg instead of the wood. Your body generates a lot of moisture that will be soaked up by the case!

That's about it! High heat and/or humidity are the main things you need to watch out for. 

You can checkout using the following methods:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• PayPal

At this time we are not able to process Debit Card transactions.

Since we are a Canadian company, all orders are processed in CAD and then getting it converted back to USD at the credit-card/bank level. Your receipt will show the CAD value, but your credit card statement will show the USD converted value.

What you are likely seeing is the difference between the two currencies from our automatic currency converter. If you click a product you will see a drop-down that allows you to select a currency. Our website automatically shows USD to buyers in the United States. Since we are a Canadian company you'll end up processing the transaction in CAD either way and then getting it converted back to USD at the credit-card/bank level. Your receipt will show the CAD value, but your credit card statement will show the USD converted value.

If you're having issues with your card being declined please try the following;

• Clear the cache on your browser
• Attempt the payment with another browser
• Try using a difference device to complete the transaction

Please contact us if none of these have worked!

Please use the Contact Form and someone will get back to you shortly! Make sure to keep an eye on your Junk/Spam folders as well, occasionally contact form emails can get stuck there.

Make sure to keep an eye on your Junk/Spam folders as well, occasionally contact form emails can get stuck there. If you still aren't seeing our response after checking your Junk/Spam please use the Contact Form again, we appoligize for the delay!

If you have received a shipping notification, then the package has already left our warehouse and the address details can't be changed. Use the Contact Form to reach out to us so that we can get things fixed up. Please note that there will now be delays on your order as we will need to replace the original shipment.

If you have just placed the order then it's not too late! Please use the Contact Form to reach us.

All prices shown above are in Canadian Dollars (CAD). Shipping times shown above are in Business Days (Monday to Friday) and are estimates that are subject to change without notice based on our collected shipping data. The times shown above are the length of the transit times once the package has left our shop. Packages leave our shop 1-3 days after placing the order.

We ship on Mondays, Wednesdays, and Fridays. Orders placed up to midnight of the day before will be shipped out on those days. Orders ship within 1-3 business days from the time they are placed.

When a package moves from our warehouse in Toronto to your destination, it will change hands many times as it crosses borders, goes through sorting processes, and gets inspected. The times provided above are based off of Canada Post estimates combined with historical data that we have collected from our shipments. The time windows are large for some zones because different countries have very different postal services and border delays.

This depends on the destination:

Canada

• Canada Post

United States

• USPS

International

• Globegistics (Starts with USPS and is then passed off to the local Postal Service)

Yes, you will be provided a tracking number in your "Shipping Confirmation" email. Be sure to check your Junk/Spam folder if you havn't received your Shipping Confirmation.

Depending on your location, yes possibly. Taxes, Duties, and customs charges may be applied to your package as it arrives in the country of destination. This amount is not controlled by us, but since we properly declare the package, it may acquire an extra charge along the way.

The times listed above are still estimates because every country in the world is a little different. We understand that no one likes waiting for shipments; if the package has gone past the window by 5 business days, please use the Contact Form to reach out to us and we will work out a solution for you!

Please reach out to us using the Contact Form and we will get things sorted out for you!

Happy Customers are the most important thing to us. With your support we're able to continue to do what we love doing!

If you are at all unsatisfied with your Keyway purchase within the first 14 days of receiving it, you may send it back for a full refund. Keyway Designs also offers a 100% money-back guarantee against defects in workmanship within 14 days of purchase.

(You can also check out some Reviews to see why that's not very likely!)

If you need to arrange a return/exchange, please use the form on our Returns Page.

We understand that accidents happen! To thank you for choosing Keyway, if your case is damaged for any reason within 60 days of your purchase, we will offer you a 50% discount off the current retail price of a replacement.

TERMS: The replacement is limited to the identical product that was damaged. This program is only usable ONCE per original purchase. If the damaged product is no longer available on our store, the replacement will be a case of equal value of your choice. You will be charged the applicable taxes and shipping on your replacement case.

Please use the Contact Form to reach out about this program.

Outside of the Replacement Program, Keyway does not cover damage caused by misuse including damage to the product due to: 

• liquid spills
• drops
• intentional damage

If you need to arrange a return/exchange, please use the form on our Returns Page.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it will take for your exchanged product to reach you, may vary.

All CUSTOM and SALE items are FINAL SALE.

The Keyway Nomad Club gives existing customers access to LARGE discounts that are not available to the public. We know that you love to explore, change up your surroundings, and try new things so we want you to be able to do the same with that phone case that you use all-day-every-day. To show how important our existing customers are to us, we've started the Nomad Club, which gives you 35% off all your future standard case orders. Did you get a new phone? See a new design you want to try? Have a friend of family member that saw yours and wants their own? Maybe you just like to have options at the ready? Nomad Club to the rescue! 

Terms and Conditions of the Keyway Nomad Club:Once you've read the terms below, just use the discount code at the bottom of the page.

• Keyway Nomad Club does not apply to "One & Only" cases.
• Cases purchased using the Keyway Nomad Club discount are not eligible for return unless there is a Workmanship Defect. Workmanship Defects must be returned within 14 days of purchase.
• There is no limit to the number of times a customer can use this club discount.
• This code will only work for existing customers, so make sure you're either logged in to your Keyway Account, or you use the same email during checkout as your previous orders. 
• This code cannot be used on first-time orders.
• Discount codes cannot be stacked, so if you have a different code that you intend to use for items other than cases, you'd need to use them in a separate order. 
• Keyway Designs Inc. reserves the right to modify or suspend the Keyway Nomad Club at any time.
• The start date of the Keyway Nomad Club is September 25th, 2021

Use the discount code "KNC" at checkout for 35% off your standard Keyway Cases!

Last Edit: December 1, 2021