Returns and Refund Policy

Returns & Refunds

Happy Customers are the most important thing to us. With your support we're able to continue to do what we love doing!

If you are at all unsatisfied with your Keyway purchase within the first 14 days of receiving it, you may send it back for a full refund. Keyway Designs also offers a 100% money-back guarantee against defects in workmanship within 14 days of purchase.

(You can also check out some Reviews to see why that's not very likely!)

If you need to arrange a return/exchange, please use the form on our Returns Page.


Keyway Replacement Program (KRP)

We understand that accidents happen! To thank you for choosing Keyway, if your case is damaged for any reason within 60 days of your purchase, we will offer you a 50% discount off the current retail price of a replacement.

TERMS: The replacement is limited to the identical product that was damaged. This program is only usable ONCE per original purchase. If the damaged product is no longer available on our store, the replacement will be a case of equal value of your choice. You will be charged the applicable taxes and shipping on your replacement case.

Please contact to take advantage of this program.


Outside of the Replacement Program, Keyway does not cover damage caused by misuse including damage to the product due to: 

- liquid spills

- drops

- intentional damage  


If you need to arrange a return/exchange, please use the form on our Returns Page.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it will take for your exchanged product to reach you, may vary.


Custom Items

Sales on custom items are FINAL.


Sale Items

Sales on discounted items are FINAL. In addition, Sale items may only be exchanged for an item of equal value if found to be defective.


** This policy was updated on March 12, 2018 - Updates to Return Form Link

** This policy was updated on February 20, 2016 - Clarified Return Policy

** This policy was updated on April 6, 2015 - Added Keyway Replacement Program

** This policy was updated on July 22, 2013 - Modified to reflect changes in product line

** This policy was updated on January 15, 2013 - Added sections concerning new line of BackBoard Skins

** This policy was updated on November 17, 2012 - Created